Shipping policy
Shipping Policy
Last updated: October 2026
At Homira, a brand operated by ARCKER COMMERCE (SASU, RCS Paris 109 260 646, 173 rue de Courcelles, 75017 Paris), we do everything we can to deliver to you quickly and with complete transparency.
Delivery Areas and Costs
We deliver to the countries offered at the time of ordering. Delivery costs are shown before your order is finally confirmed.
Timelines
Orders are prepared as quickly as possible once payment has been confirmed. Once your order has been shipped, you will receive an email containing the tracking number when it is available.
The delivery times shown on the website are given for information purposes only and may vary depending on the carrier, peak periods or circumstances beyond our control. In accordance with Article L216-1 of the French Consumer Code, products are delivered no later than thirty (30) days after the order, unless otherwise agreed.
Delivery Address
It is your responsibility to check that your delivery information is accurate. In the event of an error, contact us promptly at contact@homiralife.com: if the order has not yet been prepared, we will do our best to correct it.
If a parcel is returned to us because of an incorrect, incomplete or undeliverable address, we may, at your choice, reship it (any reshipping costs may be charged to you) or refund the order, less the delivery costs incurred. These solutions are carried out once the returned parcel has actually been received.
Damaged or Undelivered Parcel
If your parcel arrives damaged, or if it is shown as delivered but you have not received it, contact us as soon as possible at contact@homiralife.com so that we can open an investigation with the carrier.
Returns
You have fourteen (14) days from receipt of your order to exercise your right of withdrawal. The detailed conditions are set out in our Refund Policy.