Refund policy
Return, Refund and Cancellation Policy
Last updated: October 2026
At Homira, a brand operated by ARCKER COMMERCE (SASU, RCS Paris 109 260 646, 173 rue de Courcelles, 75017 Paris), we want to offer you a transparent shopping experience that complies with French regulations.
1. Changing or Cancelling an Order
If you wish to change or cancel your order, contact us as soon as possible at: contact@homiralife.com, indicating “Order change” or “Order cancellation” in the subject line, along with your first name, last name and order number.
We will do our utmost to grant your request if the order has not yet been prepared or handed over to the carrier. Once the order has been shipped, it can no longer be cancelled; however, you may exercise your right of withdrawal.
2. Right of Withdrawal
In accordance with Articles L221-18 et seq. of the French Consumer Code, you have fourteen (14) days from receipt of your order to exercise your right of withdrawal, without having to give any reason.
To exercise this right, contact us at: contact@homiralife.com. We will send you the procedure and the return address. Products must be returned within 14 days of your request, in their original condition, complete and, where possible, in their original packaging.
3. Products That Cannot Be Returned
In accordance with the regulations in force, the following in particular cannot be returned:
- products made to the customer’s specifications or clearly personalized;
- products unsealed after delivery that cannot be returned for reasons of hygiene or health protection;
- gift cards.
4. Refund Conditions
Once we have received and inspected the returned products, we will notify you by email whether your request has been accepted or refused. If the return is accepted, the refund is made using the same payment method as the one used for the order, unless otherwise agreed, no later than fourteen (14) days from receipt of the products or of proof of their shipment.
In the event of withdrawal, the initial delivery costs are refunded up to the cost of the least expensive standard delivery method offered.
5. Late Refunds
If you have not received your refund, check your bank account, then contact the issuer of your payment method: additional time may be required. If you still have not received it, contact us at: contact@homiralife.com
6. Defective or Damaged Products
If your product arrives damaged, defective or not as described, contact us as soon as possible at contact@homiralife.com, including your order number, a description of the problem and photographs. We will offer you the appropriate solution in accordance with the legal warranties (repair, replacement or refund, as applicable). In this case, return shipping costs are at our expense.
7. Returning Products
Before any return, contact our customer service to obtain instructions. The direct costs of returning products remain the customer’s responsibility, unless the law provides otherwise or the return results from an error on our part. The customer remains responsible for the parcel until it is received; we recommend using a tracked shipping service.
8. Contact
ARCKER COMMERCE – Homira
173 rue de Courcelles, 75017 Paris
Email: contact@homiralife.com